Privacy Policy

1. About this policy

CMB Hire Pty Ltd (ABN 85 702 123 073) is committed to protecting the privacy of our customers, website visitors, suppliers and staff. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.

By using our website at cmbhire.site or engaging our equipment and vehicle hire services, you agree to the practices described in this policy.

2. The Australian Privacy Principles

The APPs set the standards, rights and obligations around the collection, use, disclosure, quality, security and access of personal information in Australia. We take all reasonable steps to ensure our handling of personal information complies with each applicable principle, including:

• APP 1 & APP 5 — open and transparent management, and notification of collection;
• APP 3 & APP 4 — collection of solicited information and unsolicited information;
• APP 6 — use and disclosure of personal information;
• APP 7 — direct marketing;
• APP 8 — cross-border disclosure of personal information;
• APP 9 — adoption, use or disclosure of government-related identifiers;
• APP 10 & APP 11 — quality of personal information and security of personal information;
• APP 12 & APP 13 — access to, and correction of, personal information.

3. Personal information we collect

The types of personal information we may collect include:

• your name and contact details, including email address and delivery or site address;
• details of your hire enquiries, bookings, quotations and rental agreements;
• driver licence details and identity verification documents where required for vehicle hire, collected in accordance with our legal and contractual obligations;
• billing and payment information;
• records of your communications with us, including emails and enquiry form submissions;
• website usage data collected through cookies and analytics tools.

We only collect personal information that is reasonably necessary for, or directly related to, our functions and activities as an equipment and vehicle hire business.

4. How we collect personal information

We collect personal information in a number of ways, including:

• when you submit an enquiry, quotation request or booking through our website, by email or in person;
• when you enter into a hire agreement with us;
• when you contact us by email at ceo@cmbhire.site;
• through cookies and similar technologies when you browse our website;
• from third parties, such as referral partners or suppliers, where you have consented to that disclosure.

Where it is reasonable and practicable to do so, we collect personal information directly from you.

5. Purposes for which we use your information

We use and disclose personal information for the primary purpose of providing our hire and rental services, which includes:

• preparing quotes, processing bookings and administering hire agreements;
• verifying identity and driver licence details for vehicle hire;
• arranging delivery, pick-up and servicing of hired equipment and vehicles;
• invoicing, payment processing and debt recovery;
• responding to your enquiries and providing customer support;
• maintaining business records and meeting our legal, taxation and insurance obligations;
• improving our website, products and services.

We will not use or disclose your personal information for a secondary purpose unless you would reasonably expect us to do so, you have consented, or the use is otherwise permitted by the APPs.

6. Direct marketing

We may use your contact details to send you information about our equipment and vehicle hire services that we believe may be of interest to you. Every direct marketing communication will include a simple way to opt out, and you may ask us at any time to stop contacting you for marketing purposes by emailing ceo@cmbhire.site. We will action your request promptly and will not charge you for it.

7. Disclosure of personal information

We may disclose your personal information to:

• our employees, contractors and related service providers who need the information to perform services on our behalf;
• payment processors and financial institutions for the purpose of processing transactions;
• insurers, where required in connection with a hire agreement or claim;
• professional advisers, including accountants and legal advisers;
• government agencies, law enforcement bodies or courts, where required or authorised by law.

We do not sell your personal information to third parties. Where information is disclosed to service providers, we take reasonable steps to ensure they handle it in accordance with the APPs.

8. Overseas disclosure

Some of our third-party service providers, such as website hosting, email and cloud storage providers, may store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information.

9. Data quality and security

We take all reasonable steps to ensure the personal information we collect is accurate, up to date, complete and relevant, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

This includes storing records securely, limiting access to personal information to personnel who need it to perform their duties, and destroying or de-identifying personal information when it is no longer required for a lawful purpose, subject to our record-keeping obligations.

10. Cookies and website analytics

Our website uses cookies and similar technologies to improve functionality, understand how visitors use the site and remember your preferences. Most browsers allow you to refuse cookies or be alerted before they are placed; doing so should not prevent you from browsing our site, although some features may not function as intended.

Analytics data collected through our website is used in aggregate form and is not intended to identify individual users.

11. Access to and correction of your personal information

Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please email ceo@cmbhire.site with sufficient detail to identify the information you are seeking. We will respond to your request within a reasonable period. We may decline access in limited circumstances permitted by the APPs, and if so, we will provide written reasons and information about how to complain.

12. Complaints and enquiries

If you have a question about this policy, or you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us first so we can investigate and respond:

Privacy Officer — CMB Hire Pty Ltd
Email: ceo@cmbhire.site
ABN: 85 702 123 073
Location: Perth, Western Australia

We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly and provide a written response within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at oaic.gov.au.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page. We encourage you to review this policy periodically. This policy was last reviewed in accordance with our standard document review schedule.

14. Contact us

For any privacy-related matter, or for more information about how we handle personal information, please contact the Privacy Officer at ceo@cmbhire.site. For information about our hire and rental services in Perth, WA, please visit our Services page or request a quote via our Get a Quote page.